Frequently Asked Questions
Everything you need to know about bringing SHO into your home.
What is the typical shipping timeframe for furniture?
Most in-stock home decor items ship within 3-5 business days, while larger furniture pieces may take 2-3 weeks for specialized freight delivery.
Do you offer white-glove delivery services?
Yes, SHO offers premium white-glove delivery on select furniture items, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home textiles?
We accept returns on unused textiles, such as rugs and linens, within 30 days of delivery. Items must be in their original packaging to be eligible for a full refund.
Are your wood products sustainably sourced?
Sustainability is a core value at SHO. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our 'Swatch Request' page to ensure the color and texture perfectly match your space.
How do I track my large furniture order?
Once your order leaves our warehouse, you will receive a tracking number via email. For freight shipments, the carrier will contact you directly to schedule a specific delivery window.